1) What this policy covers

This Privacy Policy explains how we collect, use, store and protect your personal data when you:

enquire with us (including via Meta/Facebook/Instagram lead forms),

book a viewing or contact us by email, phone, website form, or social media,

visit our website.

We follow the UK GDPR and the Data Protection Act 2018.

2) What data we collect

Depending on how you contact us, we may collect:

Identity & contact details: name, email, phone number

Enquiry details: wedding date, guest numbers, venue preferences, budget (if you share it), and any notes you submit

Marketing preferences: whether you’ve opted in/out of receiving updates

Technical data: IP address, device/browser info, and website usage data (via cookies/analytics)

3) How we collect your data

We collect data when you:

submit a form on our website,

submit a Meta lead form on Facebook/Instagram,

message/call/email us,

book a viewing or request information,

browse our website (cookies/analytics).

4) How we use your data (and why)

We use your personal data to:

respond to your enquiry and arrange viewings (to take steps at your request before entering a contract),

provide information you ask for (legitimate interests),

send relevant updates if you opt in (consent),

improve our website/marketing performance (legitimate interests),

meet legal, regulatory, or tax obligations (legal obligation, where applicable).

5) Marketing

If you opt in, we may send you marketing about viewings, availability and venue information by email/text.

You can opt out at any time by:

clicking unsubscribe in an email,

replying STOP to a text (if used),

or emailing us at [your email].

We may also use Meta advertising tools (like the Meta Pixel) to show relevant ads to people who’ve visited our website or engaged with our content.

6) Who we share your data with

We do not sell your data.

We may share it with trusted service providers who help us run our business, such as:

website hosting and analytics providers,

email/SMS providers,

booking or CRM systems,

Meta (if you submit a lead form on Facebook/Instagram).

These providers only process data on our instructions and must keep it secure.

7) International transfers

Some suppliers (e.g. Meta, email platforms) may process data outside the UK. Where this happens, we use appropriate safeguards (such as UK-approved transfer mechanisms) to protect your data.

8) How long we keep your data

We keep your data only as long as necessary:

for enquiries/viewings: typically up to [12–24] months after your last interaction,

for marketing: until you unsubscribe,

for legal/accounting purposes: as required by law.

9) How we protect your data

We use reasonable technical and organisational measures to protect your data, including access controls and secure systems. No method of transmission is 100% secure, but we work to keep your data safe.

10) Your rights

You have the right to:

access your personal data,

correct inaccurate data,

request deletion (where applicable),

restrict or object to processing,

withdraw consent (for marketing),

request data portability.

To use any of these rights, contact [your email].

If you’re unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO).

11) Cookies

We may use cookies and similar technologies to make our site work and understand how it’s used. You can control cookies through your browser settings and (if enabled) our cookie banner.

12) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website.